How it all works


Advice in County Durham is an initiative making it easier for you to access the right advice and support. Whether you are an individual looking for help and advice or an organisation looking to signpost a client to get the right help, we can help. You will gain improved access to a wide range of free impartial and confidential advice services at a number of locations across County Durham

The AICD referral portal is more than a Directory. The AICD referral portal makes referring clients for advice within County Durham simple. Listing your service on our website means that you will be able to receive referrals from local advice and support providers where appropriate. Service Providers from across the advice, health, social, third and private sector can connect via the Advice in County Durham Portal. A secure seamless referral with tracking of referrals and user feedback to ensure you get you the help you need for your clients quickly and easily.

01. Create An Account

Whether you are one person delivering a service in your community or a larger organisation, you will need to set up an account. All we need is your name, the name of your organisation and your email address. You will then be asked to create a password.

02. Submit Your Listing

Now tell us about your service (or organisation). You will be asked for information that will be displayed on our website. This includes the location(s), the type of service that you provide and a description, opening hours and session information. This will allow people looking for help to filter and find the most appropriate service for them.

03. Get Approval

Once you have submitted your Listing, we will review and verify your information. You will then receive an email to confirm that your Listing is live on our website.